Shipping Policies and Information
Unkindness Art is a small, local business that strives to provide a fast and pleasant buying experience for our customers! Please be aware of the below store policies:
- We will do our best to ship all orders out within 24-48 hours of receipt. Orders are shipped Mon-Fri.
- Applicable state and federal taxes are collected through Shopify at the time that your order is placed. However, for international orders, please be advised that your country may collect additional customs fees, which the buyer will be responsible for paying.
- Please be sure to provide accurate address information, especially for international orders, to ensure your items can be shipped in a timely manner.
- We do ship internationally to certain countries; if you do not see an option to ship to your specific country, we sincerely apologize but we are not able to ship items to you at this time. Thank you for your understanding.
- We ask that you please provide both an email address and a phone number when you place your order, in the event that we need to contact you about your purchase.
- You have the option to choose from a variety of shipping speeds and services. However, we are unable to guarantee the exact date of arrival of any shipment. Please also be aware that not all shipping options include tracking information, and we do not have further tracking information on our end than the buyer does.
- Please be aware that some items may be listed as "pre-order"; these items cannot be shipped immediately. We will do our best to provide an estimated shipping window in the item's description, and will update all buyers when the item is ready to be shipped
- If you have an issue with delivery of your order, please let us know. Although we are not responsible for delayed/missing/lost or otherwise undelivered packages, in the event that an item is not received, we will do our best to assist the buyer on a case by case basis. NOTE: the USPS and other mail carrier services are currently experiencing higher than normal delays and other issues with delivery; please be advised that your items may take longer than normal to reach you. We appreciate your patience!
Thank you for supporting independent artists! We appreciate each and every order we receive!